FAQ's

Q.  Is it in stock?

A.  If you can put it in the cart, it's IN STOCK!*  Our inventory is "live" linked to warehouse stock.

*  Please be advised - if the item you want to purchase is the LAST item in stock, our warehouse fulfills requests on a first come first served basis.  If the item is a high demand item, we'd suggest purchasing it ASAP to increase your chances of fulfillment.  If another retail location requests the same item at essentially the same time as Upper Mountain LLC, it's possible your item may be allocated to another buyer who was"first in line" via the automated retail fulfillment request, even if it's a difference of a few seconds.  If this occurs, your order will be voided/canceled (you won't be charged) or you will be FULLY REFUNDED for both the cost of the item(s) plus shipping and the order will be cancelled.  You'll receive an automated notification in these rare instances.

Q.  Why can't I add more than one of the same item into the cart?

A.  It's because there's only one left in our warehouses.  

Q.  Where do you ship from?

A.  We ship from warehouses in NJ and FL.

Q.  Do you ever ship orders over the weekend?

A.  We do occasionally ship orders over the weekend but cannot guarantee it.  Orders placed after 3PM ET on Friday's will ship by the close of the next business day (Typically Monday's on non-holiday weekends).

Q.  Do you offer sales or discounts on products?  

A.  We run on low, bare minimum profit margins to offer you some of the best or most competitive pricing on our products.  If we aren't running a sale on an item you're watching, it's because it's likely as low as we can go, or the manufacturer will allow.  Feel free to contact us however about specific items, if we can offer you a coupon code, we will be happy to do it.

Q.  Do you ship outside the U.S?

A.  We do not ship outside the U.S. at this time.  Lower 48 only.

Q.  Can you tell me more about Shop Pay Installments?

A.  Please visit our "Shop Pay Installments" information page.